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Polycom HDX 7000 - Zoom Meeting

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Occasional Contributor

Polycom HDX 7000 - Zoom Meeting

Hello,

 

We have a Polycom HDX 7000 which we would like to be able to use for Zoom meetings. We have a zoom account and also the Polycom-Zoom connector in place. Now we are able to dial in a zoom meeting, the only problem we are experiencing is that the user at the Polycom side does not receive the video signal from Zoom only the audio is working. Whereas the user at Zoom side does receive audio and video signal from the Polycom side. Is this a known issue? And/or is there a solution for this?

 

Regards

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