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Polycom HDX 7000

PolyUK
Occasional Visitor

Polycom HDX 7000

Hi,

 

New to the forum and hoping for some help setting up our Polycom HDX 7000 endpoint in a new office. We are in a managed office space and the network is configured externally for us. I have had the following email from the external company regarding our Video Conference System:

 

"Your company has a single public IP address at the managed office.  Our firewall uses port address translation (PAT) to map all internal company hosts to their public IP and use a VLAN to present their network traffic to the unit switch.  Our firewall handles DHCP addressing.

 

Does the Polycom need a dedicated public IP address or can it use a static internal address that is translated?  We can translate inbound traffic to a single internal IP address using static NAT and permit external services access to this IP.  Outbound traffic can be initiated from any host on any port. 

 

Otherwise, we would need to allocate a second public IP address without PAT and supply your company with a router to route traffic from the Polycom to the Internet and back. "

 

I would be really grateful if anyone can help us.

 

Regards

 

James

 

 

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX 7000

Hello James,

welcome to the Polycom Community.

The community's Video FAQ contains these post's here:

 

Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions

 

and

 

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
PolyUK
Occasional Visitor

Re: Polycom HDX 7000

Thank you Steffen.

 

From the "FAQ Ports in a firewall that need to be open in order to utilize video conferencing" can you tell me which ports are relevant to a HDX 7000 endpoint please?

 

Kind regards

 

James

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX 7000

Hello James,

I had already replied:

 

  • Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage"=> here <=.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
PolyUK
Occasional Visitor

Re: Polycom HDX 7000

I have read the manuals but still cannot find answer to our network engineers specific questions. Can anyone help?

 

"Your company has a single public IP address at the managed office.  Our firewall uses port address translation (PAT) to map all internal company hosts to their public IP and use a VLAN to present their network traffic to the unit switch.  Our firewall handles DHCP addressing.

 

Does the Polycom need a dedicated public IP address or can it use a static internal address that is translated?  We can translate inbound traffic to a single internal IP address using static NAT and permit external services access to this IP.  Outbound traffic can be initiated from any host on any port. 

 

Otherwise, we would need to allocate a second public IP address without PAT and supply your company with a router to route traffic from the Polycom to the Internet and back. "

Message 5 of 6
Junior
Frequent Advisor

Re: Polycom HDX 7000

PAT is not supported.  

Message 6 of 6