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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Polycom HDX 800 Software Release - 2.5.0.2-3395

 

Before we could just dial are two other sites but we are not able to. It just rings? 

 

Also I have tried to update the software but it just says 60 secs but nothing happen.

 

Any ideas anyone? 

 

Thanks

 

Angela

1 REPLY 1
HP Recommended

Hello @WCVA,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: Is there a way I can make a test call to a Polycom site?

    Answer: Have a look at this post => here <=

 

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=. 

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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