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Polycom HDX 8000 - BFCP doesn't work if AES Encryption is ON

Occasional Contributor

Polycom HDX 8000 - BFCP doesn't work if AES Encryption is ON

I am using a Polycom HDX 8000 version Release -


I need to enabled TLS for SIP and AES Encryption . Making a SIP call to my server .

My Server accepting encrypted audio,  encrypted video and m=application for BFCP .

However the Polycom HDX device doesn't respond with third video channel for BFCP. It also doesn'  send any audio and video to my server


The same scenario works fine when TLS and AES Encryption is off .


The other scenario which works is when my server rejects BFCP offer from Polycom by setting m=application port to 0. In this case the encrypted audio and video work fine with audio and video working both ways between the Polycom and  my server


I am unable to understand what is problem when BFCP is enabled.


Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom HDX 8000 - BFCP doesn't work if AES Encryption is ON

Hello sagarjoshi,

welcome to the Polycom Community.

Using an no longer supported software when we have released Software 3.0.6 is not a good start. Please use a currently supported software.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.


If you can still replicate this using a currently supported software then the next step is to open a Support Ticket via your Polycom reseller.


Only this way we can actively work on diagnosing this and providing a fix in our software and potentially a hotfix for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2