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‎04-27-2013 11:24 AM

HP Recommended

We have polycom HDX8000 at our premises and its integrated with Lync Server 2010. We are  able to make SIP video calls between the Polycom Endpoin and Lync. I have also successfull registered with Exchange 2010.

 

From the polycom home screen I browse to the calendar but I cannot any meetings its is blank black screen with the date and time on the left.

 

Here is the scenario.

I have enabled calendaring service with UserA. Then I created a meeting in Lync with the same user. But I cannot find any meetings in the calendar Am I doing anything wrong ?

 

Please advise.

 

Samir

10 REPLIES 10

‎04-29-2013 03:15 AM

HP Recommended

Hello Samir,

welcome to the Polycom Community.

It is always useful to post your current Software Version in any post.

 

Did you follow the Admin guide => here <= and the Deployment guide => here <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-29-2013 08:23 AM

HP Recommended

Thanks for the reply, help and support

I am using HDX8000 with software version 3.0.5.22695

 

I have reached to this point that HDX can pull the meeting information when I click on "Join Now" No more sites can be added because the meeting is full"

 

Any advise ?

 

Samir

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‎04-29-2013 09:07 AM

HP Recommended

Hello Samir,

 

the only reference I could find in this relation shows as fixed in the same Version that you are using.

 

Are you dialing from the HDX GUI or are you using a PTC?

 

I would suggest you raise a service ticket via your Polycom reseller and reference VIDEO-97313.

 

Best regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-29-2013 09:16 AM

HP Recommended

Anyhow that message seems to be resolved. Now new message appeared

 

" The far end does not support  the requested channel type  Contact your network administrator for assistance 

 

Please help me...please.

 

Thanks

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‎04-29-2013 09:21 AM

HP Recommended

BTW I am calling from HDX GUI

 

Samir

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‎04-29-2013 09:33 AM

HP Recommended

Hello Samir,

 

Please contact your Polycom reseller or Polycom support as prior suggested.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-29-2013 09:34 AM

HP Recommended

I dont have reseller

How I can contact Polycom Support directly 

 

Samir

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‎04-29-2013 09:36 AM

HP Recommended

Hello Samir,

 

please check my signature below.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-20-2016 07:38 AM

HP Recommended

Good All,

 

Please, can someone assist regarding this issue -  I got quite a few HDX 7000 with RTV license connected to the network( on different braches) but only one does not connect to Lync meeting and this is the error "end system does not support the requested channel type. Contact your network administrator for assistance."

 

Kind regads

WIlson Mbongo

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