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Polycom HDX 8000 HD DTMF tones start with #

Occasional Visitor

Polycom HDX 8000 HD DTMF tones start with #

I tried to dial ##22 from remote of Polycom HDX 8000 HD, not accepting and rebooting the device. pls suggest

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Polycom Employee & Community Manager

Re: Polycom HDX 8000 HD DTMF tones start with #

Hello ralhad,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read 1st ! Welcome to the Polycom standalone video endpoints support Forums!"

In addition is this a SIP, H.323 or LYNC / Skype call?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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