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Polycom HDX 8000 - IP Call issue

Gopal
Occasional Visitor

Polycom HDX 8000 - IP Call issue

Hi,

 

I have a Polycom HDX 8000 endpoint on which i am not able to make or receive calls over IP.

It was all working fine and stopped working all of a sudden.

I have a Sonicwall in the network before the polycom device reaches out.

when trying to make a call it doesnt go through and the circle on the bottom left just stays on the 1st grey quarter & doesnt proceed further.

Whereas when i receive a call i can see where is it coming from and when i accept, the circle on the bottom left of the screen turns green suggesting its connected but the opposite party or me cannot see / hear each other.

 

Need advise on this.

 

Regards,

Gopal

Message 1 of 3
2 REPLIES 2
Uwe_Ansmann
Honored Contributor

Re: Polycom HDX 8000 - IP Call issue

Hi there...

have a look at this thread here (answer from OvG)

 

1. Check Fixed ports

2. open all necessary ports in you firewall.in both directions (1720+range from HDX - check PDF here)

3. Forward this ports from external address you NAT to internal address of you HDX (In Netgear)

4. Nat Configuration - Manual

5. Specify External address of you NAT in NAT Configuration Field

6. Uncheck  Nat is H.323 Compatible

Kind regards,
Uwe
Message 2 of 3
YashPal
Valued Contributor

Re: Polycom HDX 8000 - IP Call issue

Please make sure you have check enable h.323 call option in endpoint to make possible ip calls

BR
Yash Pal
BR
Yash
Message 3 of 3