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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

Our HDX 8000 is successfully registerd with the Lync 2013.  

 

Release - 3.1.1.3-36019

Hardware Version   B 

 

 

When i try making a Video Call from the Lync Client to the HDX. All i get is 2 error messages saying:

"Video was not accepted"
"The Video portion of the call was not accepted by "Lync username". However, the call will continue with audio only."

after that error message i get the following message:

"Call was not completed or has ended."

 

I would highly appreciate any help and support.

 

Thanks

2 REPLIES 2
HP Recommended

Hello SamirShaikh,

welcome to the Polycom Community.

A good place to check for any compatibility issues is always the release notes.

 

These can be found => here <=  and do not mention support or compatibility with LYNC 2013.

 

In addition using simply 2013 as a community search produces the following results => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I don't think polycom supports Lync 2013 yet. I was told you will not get video.  Hopefully they will fix this soon.

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