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Polycom HDX 8000 and Lync 2013 Client

SamirShaikh
Advisor

Polycom HDX 8000 and Lync 2013 Client

Hello,

Our HDX 8000 is successfully registerd with the Lync 2013.  

 

Release - 3.1.1.3-36019

Hardware Version   B 

 

 

When i try making a Video Call from the Lync Client to the HDX. All i get is 2 error messages saying:

"Video was not accepted"
"The Video portion of the call was not accepted by "Lync username". However, the call will continue with audio only."

after that error message i get the following message:

"Call was not completed or has ended."

 

I would highly appreciate any help and support.

 

Thanks

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX 8000 and Lync 2013 Client

Hello SamirShaikh,

welcome to the Polycom Community.

A good place to check for any compatibility issues is always the release notes.

 

These can be found => here <=  and do not mention support or compatibility with LYNC 2013.

 

In addition using simply 2013 as a community search produces the following results => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
grassy
Occasional Contributor

Re: Polycom HDX 8000 and Lync 2013 Client

I don't think polycom supports Lync 2013 yet. I was told you will not get video.  Hopefully they will fix this soon.

Message 3 of 3