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Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

SOLVED
Occasional Advisor

Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

Software Version:    Release - 3.1.11-53024

 

Setting AES Encryption "Required for All Calls" in Pune Polycom. 

 

When I dial to my server , Polycom is able to receive encrypted audio and video but not send anything.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

Hello sagarjoshi,

welcome to the Polycom Community.


What is your server ?

  • Is this SIP or H.323 or is this Lync ?
  • Does this work without encryption ?
  • Did this ever work or did this only recently start ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

What is your server ?

  • Is this SIP or H.323 or is this Lync ? This is SIP 
  • Does this work without encryption ? Yes it works without encryption
  • Did this ever work or did this only recently start ? No it has never worked with this version of firmware . Works fine with Release - 3.0.0.2-13047 of firmware.
Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

Hello sagarjoshi,

If this is a problem with a specific software version then you need to work with Polycom support to get this addressed.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Occasional Advisor

Re: Polycom HDX 8000 doesn't send Audio and Video with AES Encryption Enabled

We don't have a support contract anymore. Is there a way to get SIP and SDP related logs from Polycom HDX?

Message 5 of 5