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Polycom HDX 8000 will not boot up and cannot factory reset.

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Occasional Visitor

Polycom HDX 8000 will not boot up and cannot factory reset.

I have a polycom HDX 8000 that will not boot, I have also tried factory resetting the system and it will not factory reset. When the system boots it gets gets to loading Video DSP's and then sis there and restarts. Factory reset just sits at the Polycom splash screen for over an hour and nothing happens. I have tried the USB Update but do not have an update key and I am not sure that holding the factory reset button on the front for 15+ seconds is actually doing anything. Any help or other ideas I could try would be greatly appreciated.

 

Thanks

Message 1 of 4
3 REPLIES
Polycom Employee

Re: Polycom HDX 8000 will not boot up and cannot factory reset.

hi RThibdeau,

Thanks for your question. That's a strange problem!

I would recommend that you turn off the system completely for a few mins and remove all cables .Then boot the system again just a new power cable and connect the peripherals one at a time .

In case there are some cables not seated correctly or the cable itself is faulty then it may cause the HDX to not boot or constantly reboot.

Hope this helps!
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Polycom HDX 8000 will not boot up and cannot factory reset.

Thank you for your reply, I have tried your solution and it is still doing the same thing. Aside from the little hole under the power button, is there another way to restore the unit to Factory Default.

Message 3 of 4
Polycom Employee

Re: Polycom HDX 8000 will not boot up and cannot factory reset.

hi RThibdeau,

Factory default is not likely to help here . As you are seeing DSP related errors which is related to hardware . I would you raise an incident with our support teams for a thorough investigation . Possibly the unit needs to be replaced.
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4