I have a polycom HDX 8000 that will not boot, I have also tried factory resetting the system and it will not factory reset. When the system boots it gets gets to loading Video DSP's and then sis there and restarts. Factory reset just sits at the Polycom splash screen for over an hour and nothing happens. I have tried the USB Update but do not have an update key and I am not sure that holding the factory reset button on the front for 15+ seconds is actually doing anything. Any help or other ideas I could try would be greatly appreciated.
Thank you for your reply, I have tried your solution and it is still doing the same thing. Aside from the little hole under the power button, is there another way to restore the unit to Factory Default.