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Polycom HDX 9000 Losing IP Address

Occasional Visitor

Polycom HDX 9000 Losing IP Address

Hi All,


I'm is newcomers in groups. My company have a new one Polycom HDX 9000. i have on issued with this, when setting IP Address manually in my polycom such as 167.205.x.x and click the next arrow so our system will auto restart. when this system on after that, our IP in my sistem back to and always that when we tried to setting again. so I can't to tried call to other system because our IP Address always back after restart.


So I need your guess and support about this problem. Thank You.

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom HDX 9000 Losing IP Address

Hello Yustian,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

As this is a new unit please contact your polycom reseller as they will be able to help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Trusted Contributor

Re: Polycom HDX 9000 Losing IP Address

Check connection between your HDX and LAN. Polycom's codecs shows IP address when there is no connection to IP network.

It's impossible to lead us astray for we don't care even to choose the way.
Message 3 of 3