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Polycom HDX behind ASA firewall

SOLVED
Samir1988
Advisor

Polycom HDX behind ASA firewall

Hello,

 

Our polycom HDX 8000 is behind the Cisco ASA firewall. Internal IP address is assigned to the polycom and the required ports are open through firewall.

 

I have following the below guide to configure our ASA

 

http://community.polycom.com/polycom/attachments/polycom/VideoEndpoints/1930/1/How%20To%20-%20Config...

 

We have installed a Real Presence Desktop Application on a laptop which is behind NAT and trying to establish a call with HDX. The call is established but far site ( laptop user) cannot see/hear the polycom HDX user.

 

When polycom hdx recieves a call its see the private ip address 

 

Polycom Configuration

 

Fixed Ports Checked

NAT Configuration set to manual

 

I would highly appreciate any help.

 

Thanks

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
Bazzuck
Respected Contributor

Re: Polycom HDX behind ASA firewall

You have the classic NAT issue.

 

I just give you two links to the community posts

one , two 

 

and add some ways to resolve a problem

1) the latest RPD software (3.1) has a NAT traversal capability in standalone mode, try to play with this settings, but I don't think that it will resolve your issue.

2) if you have an opportunity, assign the public IP address to your laptop

3) you should contact your Polycom reseller and ask him about Polycom Firewall-NAT traversal solution

 

Regards

View solution in original post

Message 8 of 9
8 REPLIES 8
Samir1988
Advisor

Re: Polycom HDX behind ASA firewall

Dears,

 

Please need help

 

Thanks

Message 2 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX behind ASA firewall

Hello Samir,

welcome to the Polycom Community.

 

If you require urgent support and non of the community volunteers have responded and other posts that can be found via the community search are not sufficient you should contact your Polycom reseller so they can raise a ticket with Polycom support on your behalf.

 

You can also follow up directly with us as outlined in my signature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 9
Samir1988
Advisor

Re: Polycom HDX behind ASA firewall

Thanks

 

Is it possible if i can get some help without contacting reseller

 

Thanks

Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX behind ASA firewall


@SteffenBaierUK wrote:

Hello Samir,


You can also follow up directly with us as outlined in my signature.




Hello Samir,

 

I had already replied the above.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
Bazzuck
Respected Contributor

Re: Polycom HDX behind ASA firewall

Hello Samir

 

I guess you have a NAT\firewall issue on your site, where you use the laptop.

 

some troubleshooting steps:

1) check Real Presence Desktop Application NAT configuration (Network - Use NAT)

2) try test calls to VTCTest (71.14.2.157(HDX) or 71.14.2.158(HDX)) from both your location

3) check firewall configuration on the laptop site

 

 

Regards

 

Message 6 of 9
Samir1988
Advisor

Re: Polycom HDX behind ASA firewall

Hi,

 

My laptop is behind the ADSL modem. The laptop is assigned with private lan IP address and the modem is doing the NATing.

 

I have also tried using Real Presense Software on iPhone using 3G Network.

 

But the polycom when recieving the call sees the private IP address of the clients devices

 

Any solution to this issue

 

Thanks for your support

Message 7 of 9
Bazzuck
Respected Contributor

Re: Polycom HDX behind ASA firewall

You have the classic NAT issue.

 

I just give you two links to the community posts

one , two 

 

and add some ways to resolve a problem

1) the latest RPD software (3.1) has a NAT traversal capability in standalone mode, try to play with this settings, but I don't think that it will resolve your issue.

2) if you have an opportunity, assign the public IP address to your laptop

3) you should contact your Polycom reseller and ask him about Polycom Firewall-NAT traversal solution

 

Regards

View solution in original post

Message 8 of 9
Samir1988
Advisor

Re: Polycom HDX behind ASA firewall

Thanks a lot.

 

The issue is very clear to me now

 

I will look for firewall traversal solution. So traveral can solve this issue? Please can you just

give me the basic setup of design.

 

Thanks

Message 9 of 9