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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-08-2013 01:09 AM

HP Recommended

Hi,

 

I have a Polycom HDX 7000 HD with Software version 3.1.0. From past few days it is restarting frequently when its in call. The error log shows the following:

 

CRITICAL watchdogd: proc 5 not responding

CRITICAL watchdogd: proc 4 not responding

 

. Kindly help.

9 REPLIES 9

‎08-08-2013 02:04 AM

HP Recommended

Hello anantyalagi,

welcome back to the Polycom Community.

Under what circumstances does this issue occur ?

 

  • HDX to HDX call?
    Content shared?

  • HDX to RMX call?
    Content shared?

  • Call speed ?
    H.323 or SIP/LYNC/ISDN?

I would suggest, once you gather the relevant data, you contact your Polycom reseller and/or Polycom support.

 

You may want to quote VIDESC-9523 as the error message sounds familiar but more details are needed to verify if this is a issue that possibly came up before or a new issue.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-17-2014 01:53 AM

HP Recommended

I have same problem when connected through RMX..

 

HDX -3.1.1.3-36019

RMX-7.6.0.173

Was this reply helpful? Yes No

‎02-17-2014 01:56 AM

HP Recommended

http://drivers.softpedia.com/get/FIRMWARE/Others/Polycom-HDX-Series-System-Firmware-312.shtml

Was this reply helpful? Yes No

‎07-16-2014 03:53 AM

HP Recommended

I have a Polycom HDX 7000 HD with Software version Release - 3.1.2-35267 From past few days it is restarting frequently when its in call and we start content sharing as well. The error log shows the following:

 

CRITICAL watchdogd: proc 5 not responding

CRITICAL watchdogd: proc 4 not responding

 

 

 

Was this reply helpful? Yes No

‎07-16-2014 03:55 AM

HP Recommended

Snowball 3.1.2 Release build #35267
G3/HDX 7000 HD - build date: 2013-07-26 10:06:17-0500 by: buildmaster


1970-03-19 07:38:04 CRITICAL watchdogd: proc 5 not responding
1970-06-30 06:24:24 CRITICAL watchdogd: proc 5 not responding
1970-11-24 05:35:15 CRITICAL watchdogd: proc 5 not responding
2013-05-03 05:58:39 CRITICAL watchdogd: proc 5 not responding
2013-05-03 06:02:27 CRITICAL watchdogd: proc 5 not responding
2013-05-03 06:06:54 CRITICAL watchdogd: proc 5 not responding
2013-05-03 06:10:21 CRITICAL watchdogd: proc 5 not responding
2013-05-03 06:17:22 CRITICAL watchdogd: proc 5 not responding
2013-05-03 06:22:46 CRITICAL watchdogd: proc 5 not responding
2013-06-19 05:26:51 CRITICAL watchdogd: proc 5 not responding
2013-06-19 05:30:28 CRITICAL watchdogd: proc 5 not responding
2013-06-19 05:34:22 CRITICAL watchdogd: proc 5 not responding
2013-07-22 01:46:17 CRITICAL watchdogd: proc 5 not responding
2013-08-01 01:40:07 CRITICAL watchdogd: proc 5 not responding
2013-08-01 01:44:22 CRITICAL watchdogd: proc 5 not responding
2013-08-02 01:58:45 CRITICAL watchdogd: proc 5 not responding
2013-08-02 02:02:12 CRITICAL watchdogd: proc 5 not responding
2013-08-22 01:14:26 CRITICAL watchdogd: proc 5 not responding
2013-09-16 07:06:04 CRITICAL watchdogd: proc 5 not responding
2013-09-16 08:11:01 CRITICAL watchdogd: proc 5 not responding
2013-09-16 08:17:56 CRITICAL watchdogd: proc 5 not responding
2013-09-16 08:24:10 CRITICAL watchdogd: proc 5 not responding
2013-09-16 08:28:29 CRITICAL watchdogd: proc 5 not responding
2013-09-16 08:40:26 CRITICAL watchdogd: proc 5 not responding
2013-12-13 08:24:49 CRITICAL watchdogd: proc 5 not responding
2013-12-13 08:29:13 CRITICAL watchdogd: proc 5 not responding
2014-01-09 02:53:28 CRITICAL watchdogd: proc 5 not responding
2014-01-09 02:58:08 CRITICAL watchdogd: proc 5 not responding
2014-01-10 01:08:59 CRITICAL watchdogd: proc 5 not responding
2014-01-24 06:04:02 CRITICAL watchdogd: proc 5 not responding
2014-01-29 07:20:36 CRITICAL watchdogd: proc 5 not responding
2014-01-29 07:26:37 CRITICAL watchdogd: proc 5 not responding
2014-01-29 07:34:10 CRITICAL watchdogd: proc 5 not responding
2014-05-09 01:10:52 CRITICAL watchdogd: proc 5 not responding
2014-05-09 01:15:41 CRITICAL watchdogd: proc 5 not responding
2014-05-09 01:24:56 CRITICAL watchdogd: proc 5 not responding
2014-05-23 03:51:28 CRITICAL watchdogd: proc 5 not responding
2014-05-23 03:58:18 CRITICAL watchdogd: proc 5 not responding
2014-06-05 04:06:55 CRITICAL watchdogd: proc 5 not responding
2014-06-05 06:41:26 CRITICAL watchdogd: proc 5 not responding
2014-07-16 09:23:44 CRITICAL watchdogd: proc 5 not responding

Was this reply helpful? Yes No

‎07-16-2014 11:27 PM

HP Recommended

Hello swaraz,

welcome to the Polycom Community.

Firstly, you are not using the currently latest 3.1.4 Software.

 

Secondly I can only reply with what I did to the previous poster.

 

Under what circumstances does this issue occur ?

 

  • HDX to HDX call?
    Content shared?

  • HDX to RMX call?
    Content shared?

  • Call speed ?
    H.323 or SIP/LYNC/ISDN?

I would suggest, once you gather the relevant data, you contact your Polycom reseller and/or Polycom support.

 

You may want to quote VIDESC-9523 as the error message sounds familiar but more details are needed to verify if this is a issue that possibly came up before or a new issue.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-14-2015 10:32 PM

HP Recommended

I am also having same problem ,this is happening when connected to a call with or without RMX ,software upgraded ,ERFL done,sometimes getting temperature warning .

 

This problem is mainly happeniing when sharing the content.

 

Kindly help

 

Regards

Sathish

Was this reply helpful? Yes No

‎12-15-2015 01:23 AM

HP Recommended
@SteffenBaierUK wrote:

 

I would suggest, once you gather the relevant data, you contact your Polycom reseller and/or Polycom support.

 

 

Hello sathishkumar_7,

please see my original reply to the prior poster in above quote.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-28-2015 05:01 AM

HP Recommended

Thanks for your reply , I had sent the logs to asia support and got the replacement .

 

Regards,

Sathish

Was this reply helpful? Yes No
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