Plantronics + Polycom. Now together as Poly Logo

Polycom HDX8000 and Lync Online Meeting Issue

Samir1988
Advisor

Polycom HDX8000 and Lync Online Meeting Issue

Hello Experts,

I am configured Lync 2010 to integrate with HDX8000. I have the the SIP registration working and can connect without issue. I have also got the RTV/CCCP Licence and has been enabled. This is all working as expected.
The next step was the Calendaring functionality. This has also been configured and is talking to the resource mailbox.


Note: My HDX 8000 software version Release - 3.1.1.3-36019 I have contacted Polycom Technical Support and Microsoft but no luck.

The Issue:

When I go the Polycom Unit and access the calendar, click on Join Now I receive an error 

“No more sites can be added because the meeting is full” 

I would truly appreciate any help and suggestions. Please help
 

Thanks

Message 1 of 14
13 REPLIES 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hello Samir,

could you please elaborate on your comment that you had contacted Polycom support with no luck?

 

I seriously doubt that our support team would turn you away if you have a valid service contract.

 

Please send my via the community email the Polycom ticket reference.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 14
Samir1988
Advisor

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hi,

thanks for you reply.

I still have a contract with the support team. I have been in touch with  the our region distributor through emails. I was asked to purchase RTV/CCCP licence to resolve the issue. I purchased it but still the same error.

 

Please I am struggling with this problem for more the 4 months. Please Please I need effective help to solve this.

 

Thanks

 

 

Message 3 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hello Samir,

 

if you have a valid service contract you simply call or contact Polycom.

 

Please check my signature.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 14
SamirShaikh
Advisor

Re: Polycom HDX8000 and Lync Online Meeting Issue

I have knocked all the doors. I am doing this for the past 4 months. Very Disappointing product and support.

 

 

Message 5 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hello Samir,

 

I had already asked you for the Polycom ticket reference which you have so far not provided.

 

Without this I am unable to follow up the history of your issue.

 

The Community is not a replacement for our support infrastructure and you therefore need to follow this up correctly.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 14
SamirShaikh
Advisor

Re: Polycom HDX8000 and Lync Online Meeting Issue

Can I have your email ?

 

Message 7 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hi,

 

simply send it via the community mail.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 14
SamirShaikh
Advisor

Re: Polycom HDX8000 and Lync Online Meeting Issue

Hi,

I have sent you the private message.

Message 9 of 14
SamirShaikh
Advisor

Re: Lync 2013 Conference

Hi,

Even I am facing the same problem with Lync 2010 I get the same error message " No more sites can be added because the meeting is full" when joining the lync meeting from Endpoint.

 

Thanks

Message 10 of 14