We have an Telepresence endpoint Polycom HDX8000, details are shown below:
Serial Number: 8212510F8804CG
Software Version: Release - 3.1.2-35267
MAC Address: 00:E0:DB:0F:88:04
Model: HDX 8000 HD
Hardware Version: B
I was trying a call forwarding scenario for an h.323 video call, during this my unit got restarted
I tried this multiple time and the result was same.
Steps I performed were :
1. My Polycom unit calls to onther soft phone.
2. On the soft phone call forwarding on "no answer was" activated.
3. Soft phone sent the facility message with reason = callforwarded, and alternate ip to dial to.
4. Soft sent release complete message.
But instead of calling to newly provided IP, Ploycom unit crashes, I mean it got restarted.
Note: The same scenario worked for me when I swithced to SIP protocol. Trace file was also not captured as unit get restarted.
Please let me know wether above mentioned device supports call forwarding on h.323.
welcome to the Polycom Community.
I would need to look into the H.323 protocol details if there should be support for this but stating this our unit should not reboot.
I suggest you upgrade the HDX to the latest available version and then repeat the test.
If the unit still fails please gather the log files and work with your Polycom reseller to bring this to our support teams attention.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services