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Polycom HDX8000 password lock out

Occasional Contributor

Polycom HDX8000 password lock out

Hi All,

We have a HDX 8000 unit that has suddenly become unresponsive to the password we had set for it in order to get web console access to the device. I have tried the serial number too and that doesn't work either.


Is there any tried and tested way that anyone knows in order to access the machine with out performing a Hardware factory reset?


Any response would be appreciated



Message 1 of 2
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Polycom HDX8000 password lock out

Please see the HDX Admin Guide, Restoring Configuration, for a way to reset to Delete the system settings, which includes the password.  That is an easier way than factory restore.

Message 2 of 2