Plantronics + Polycom. Now together as Poly Logo

Polycom HDX9000 not powering ON no response...

Occasional Visitor

Polycom HDX9000 not powering ON no response...



I Have a polycom HDX9000 codec that is showing the Power LED but there is no response and no sound from the unit.

I am also unable to get any image on screen.


This happened after a configuration change was done and the codec was power cycled upon request.


What could be the issue.

Please suggest the ways to troubleshoot.



Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom HDX9000 not powering ON no response...

Hello Sampath,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:


Jun 23,2014 QuestionHow can I change the video output signal on a HDX system?

Answer: Pressing the display button on the remote for more than 2 seconds will provide an option to toggle between the relevant signals (VGA, Component etc.)

You may have simply changed the video output or somehow factory defaulted the unit.


Please contact your Polycom reseller if you require further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2