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Polycom ISDN Gateway

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Visitor

Polycom ISDN Gateway

Hi,

 

We are having a problem with a recently installed Polycom ISDN gateway which we are using with a group series 500.  ISDN outbound calls work fine (eg <ipaddress>##<isdn number>, but with inbound the gateway is seeing the inbound call but is dropping it, we are assuming that our inbound routing setup is incorrect.  My question is in the log it doesn't display the "dialled number" which I believe should be presented by the ISDN interface to allow the call to be routed correctly, so is there a way of defaulting the gateway to connect to a group series on ANY inbound ISDN call (we only have one group series), or do we have to change the configuation of our ISDN to present the "dialled number" ?  We have a number of HDX 8000 systems that work fine with ISDN, I'm assuming because the ISDN interfaces are on the HDX itself so the dialled number doesn't matter ?  Does any of this makes sense to anyone ?

 

Cheers,

 

Andy

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Polycom ISDN Gateway

Hello Andy,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release. Please include both the ISDN gateway and the GroupSeries.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Visitor

Re: Polycom ISDN Gateway

Apologies,

 

The Group Series software release is 6.1.1-370109 and the ISDN gateway is software release 1.0.0-77

 

Thanks,

 

Andy

Message 3 of 6
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Polycom Employee

Re: Polycom ISDN Gateway

The problem seems to be similar to already reported issue wherein ISDNGW was not forwarding the call to IP side as it was not receiving dialed number from ISDN side.

 

https://jira.polycom.com:8443/browse/ISDNGW-935

 

Customer is using 1.0.0-77 and HF is already available for that. We can ask the customer to use the latest HF available..

 

Message 4 of 6
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Visitor

Re: Polycom ISDN Gateway

Sorry I am unable to login to Jira to read the information.  Could you repost it here please ?

 

Kind regards,

 

Andy

Message 5 of 6
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Polycom Employee & Community Manager

Re: Polycom ISDN Gateway

Hello Andy,

You need to work with your Polycom reseller.

 

Simply open a ticket with support and quote 1-5113557011.

 

The support team should be able to share the mentioned hotfix with you.

 

End Users are unable to access JIRA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6