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HP Recommended

I have downloaded M100 on a laptop running Win 7 Pro.

Outside of a H.323 call, I see myself but once I make a call, my call turns into an audio only call.

Have tried two SD cameras and an HD, no difference.

The call is also at 64k where I have specified 384.

Once connected, I can hear remote audio but have no incoming video - the remote side does not see or hear me.

Any suggesttions please?

 

Also have turned off my firewall on the laptop.

1 REPLY 1
HP Recommended

m100 only supports video at H.264.  If the units you call are not supporting H264 for what ever reason (typically an HDX was put into Basic Mode) then you will get just audio.  You need more bandwidth than 64k to get h264 (384 should work) so I would look for basic mode in the call preferences section of the admin tools on the HDX.

The network may also be blocking h264 at some point 

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