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Polycom PVX 8.0.16 will not uninstall

Occasional Visitor

Polycom PVX 8.0.16 will not uninstall

I cannot get version 8.0.16 to uninstall from my Laptop. I am trying to uninstall this version and install 8.0.4. It starts the uninstall, opens the InstallShield Wizard, progress bar runs to about 1/2 way then it just disappears and does nothing after that at all. I am running Win7 64bit on this machine. Now I cannot install the new version nor uninstall the old one? Should I try to eliminate it manually by deleting program files and using regedit to clear registry entries?

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Frequent Advisor

Re: Polycom PVX 8.0.16 will not uninstall

Hi,

 

 

Are you logged in as a local administrator?

 

If yes, you could try either of the following:

 

1. Uninstall the software using Revo UnInstaller (you can download and use the Pro version for 30 days free) -

http://www.revouninstaller.com/

It can search and safely delete registry keys that are left over from the software as well as remove partial files and folders.

 

2. Try installing the Polycom PVX's software once again, thus trying to repair it and then trying to remove it.

 

 

Let me know if it works!

 

Daniel
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