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Polycom PVX 8.0.16 will not uninstall

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Occasional Visitor

Polycom PVX 8.0.16 will not uninstall

I cannot get version 8.0.16 to uninstall from my Laptop. I am trying to uninstall this version and install 8.0.4. It starts the uninstall, opens the InstallShield Wizard, progress bar runs to about 1/2 way then it just disappears and does nothing after that at all. I am running Win7 64bit on this machine. Now I cannot install the new version nor uninstall the old one? Should I try to eliminate it manually by deleting program files and using regedit to clear registry entries?

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1 REPLY 1
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Polycom Employee

Re: Polycom PVX 8.0.16 will not uninstall

Not sure where you are going with this.  8.0.16 is the latest version for PVX. 8.0.4 is the old version.

 

see the release notes :

 

http://support.polycom.com/PolycomService/support/us/support/video/index.html

Ken
Polycom
Sr. Product Support Technician
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