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Polycom PVX cannot share content with m100?

SOLVED
Visitor

Polycom PVX cannot share content with m100?

I have a Polycom PVX client and Polycom m100 client. If they are on a point to point call togehter, the button to share the desktop is disabled on both of them. If they connect to an HDX or if two m100 clients connect to each other, they can share content.  The content button is disabled.  Anyone else run in to this?

Message 1 of 7
6 REPLIES 6
Polycom Employee

Re: Polycom PVX cannot share content with m100?

Sounds like the PC or laptop does not make the minimum performance specs to run content.

See the release notes for both products on the Polycom website below:

 

http://support.polycom.com/PolycomService/support/us/support/video/index.html

Ken
Polycom
Sr. Product Support Technician
Message 2 of 7
Visitor

Re: Polycom PVX cannot share content with m100?

On the same computer that is running the PVX software, if I run the m100 software, I can share content from either side.  Also the PVX client can share content if it connects with a HDX.  If a m100 client connects to the HDX as well, they can see the content too.  The problem only exists when a m100 client connects with a PVX client directly.  I don't think it's a hardware issue.

Message 3 of 7
Visitor

Re: Polycom PVX cannot share content with m100?

I should mention that I did check the hardware requirements and my systems are well above the recommended configuration.

Message 4 of 7
Polycom Employee

Re: Polycom PVX cannot share content with m100?

You are correct.  I just did a test PVX to m100 and the Show Desktop is greyed out.  I'll do some research and let you know.

Ken
Polycom
Sr. Product Support Technician
Message 5 of 7
Polycom Employee

Re: Polycom PVX cannot share content with m100?

I just found the answer.  m100 only supports H.239.  PVX will support both the Polycom People+Content and H.239.  Out of the box setup PVX has P+C checked and not H.239. 

In PVX settings go to Video> Video protocol and uncheck P+C and check H239

Your Show desktop Icon will light up

The reason it works to HDX is HDX will support both

Ken
Polycom
Sr. Product Support Technician
Message 6 of 7
Visitor

Re: Polycom PVX cannot share content with m100?

Thank you that did the trick.  I attached a screen shot for anyone else running in to the same problem.