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Polycom Pano can't connect through Miracast

Occasional Visitor

Polycom Pano can't connect through Miracast


we have the problem that we can't connect our polycom pano with a new Windows 10 Laptop (HP). The polycom is connected to a samsung tv which has also miracast and there is no problem to connect with the pc.

We also have the newest firmware installed. People report me that sometimes the polycom "lost" his ip adress and shows only but I'm not sure if there is an association between the toissues.

Or maybe there can be problems when the polycom and the tv have both activated miracast? The polycom is very near from the tv.

It would be nice if anybody can give me a hint what we should do.

Kind Regards,


Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom Pano can't connect through Miracast

Hello @mgbahn ,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.


This sounds like something I have seen a colleague deal with so I suggest you open a ticket and reference 1-14655269691 / EN-119328

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Polycom Pano can't connect through Miracast

Hi Steffen,


thank you for your quick and detailed answer. Please excuse my imprecise software specification. We have the following software version in use: 1.2.2-204134


However, I would be happy to open a ticket with reference to your colleague.


Thank you very much for your help.

I wish you a good week!


Abhijit (MGBahn)

Message 3 of 3