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Polycom Real Presence Group 500

Occasional Visitor

Polycom Real Presence Group 500

We have a Polycom Real Presence Group 500, and a Polycom Eagle Eye III camera. The camera does not follow the person that is speaking. Is there additional hardware that needs to be purchaesd or should this work out of the box?

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Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500

Hello Leo,

welcome to the Polycom Community.

The Eagle Eye III camera is a MPTZ camera that can be manually controlled via the remote control.


If you are looking for automated solutions I suggest you speak to your Polycom reseller in regards of the EagleEye producer and/or EagleEye producer as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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