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Polycom Real Presence Group 500

Polycom Real Presence Group 500

Good day!

When you turn on the red light blinks and is not loaded. What can be done?

Message 1 of 9
8 REPLIES 8
Occasional Contributor

Re: Polycom Real Presence Group 500

Hello,

I think the one way you can try - disable all cables except power and lan; and perform a factory reset by reset button on reverse side of codec.

Message 2 of 9

Re: Polycom Real Presence Group 500

I tried, it doesn't help.

Message 3 of 9
Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500

Hello @Sergey_Putkov,

welcome to the Polycom Community.

The next step is to raise a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9

Re: Polycom Real Presence Group 500

Thanks for the reply. Tell me whether there are Official Polycom service centers in Russia where you can give for repair. Or contact the seller and let them take the repair

Message 5 of 9
Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500

Hello

I already asked for the device serial so I can lookup who sold the unit.

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 9

Re: Polycom Real Presence Group 500

The photo with the serial number in the attachment

Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500

Hello @Sergey_Putkov,

The GroupSeries 500 was sold via ISOLIN TRADE & INVEST LIMITED back in 02/11/2017 so it is well within warranty.

 

Please work with them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9

Re: Polycom Real Presence Group 500

Thank you very much!

Message 9 of 9