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Polycom RealPresence 500 Software Update

Visitor

Polycom RealPresence 500 Software Update

Trying to upgrade to 4.1.3-111080.  I'm new to this system.  USB method doesn't seem to work.  Automatic software updates does nothing.  Entering polycom in Server Address results in Unable to Access Server. Entering http://downloads.polycom.com/video/group_series/polycom-gseries-release-4.1.3-111080.tar also results in Unable to Access Server.  Talked with the installers but they are unsure as to why it is not updating. 

Message 1 of 14
13 REPLIES 13
Trusted Contributor

Re: Polycom RealPresence 500 Software Update

What is  your current version? Probably you should have upgrade key.... If you provide S/N of your RPG 500, i'll try to check...

 

P.S.  I have upgrade about 10  RPG 500 via all three methods: USB stick, Polycom WWW server and my own www-server. No problem at ALL

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It's impossible to lead us astray for we don't care even to choose the way.
Message 2 of 14
Visitor

Re: Polycom RealPresence 500 Software Update

2 of the methods still do not work.  Finally figured out the USB upgrade method.  Had to login locally using the monitor.  Once I did that and plugged the USB stick in the Upgrade Software notice showed up.  I do not see in the instructions where it tells you to login.  If not, nothing shows up on the screen.  I did not do the setup of the system configuration so I still learning the quirks.

Message 3 of 14
Occasional Contributor

Re: Polycom RealPresence 500 Software Update

Are there any high level steps out there on setting up our own server to use to push Group Series updates?

Message 4 of 14
Occasional Advisor

Re: Polycom RealPresence 500 Software Update

I am unable to uggrade the Group 500 model by all three methods.

 

Sr No. 82142441E7EACV

 

Pls help

 

manoj


@Ovg wrote:

What is  your current version? Probably you should have upgrade key.... If you provide S/N of your RPG 500, i'll try to check...

 

P.S.  I have upgrade about 10  RPG 500 via all three methods: USB stick, Polycom WWW server and my own www-server. No problem at ALL


 

ABHIJEET
Message 5 of 14
Trusted Contributor

Re: Polycom RealPresence 500 Software Update

2smanoj

Your codec doesn't have a service contract, so you can't upgrade it at all. Ask your supplier why your new codec doesn't have a service contract.

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It's impossible to lead us astray for we don't care even to choose the way.
Message 6 of 14
Occasional Visitor

Re: Polycom RealPresence 500 Software Update

Am I having the same problem?  My S/N is 821442425DB2CV for the Group 500.

 

I have created a sw_keys.txt file with the upgrade key code inside, and I have also downloaded the lastest 5.1.1 tar file, I put them both in the root folder of my usb (I am not sure about this one, do I have to create a folder called root or is it just the outer most folder?), but nothing happens in both my VC main screen nor the web login page.

 

The "Check for Software Updates" button says "Unable to load data from server".

 

There is no manual upload button to upload from my pc.  My current version is 4.1.5.

Message 7 of 14
Highlighted
Occasional Advisor

Re: Polycom RealPresence 500 Software Update

Hiiii,

 

Actually in your earlier post,

 

You have mention that you have upgraded the Group 500 using your own WWW server as well?

 

Can you please explain with the steps..of it as i require it for alternate upgrade purpose if sometimes USB stick would give the issue

 

 

ABHIJEET
Message 8 of 14
Trusted Contributor

Re: Polycom RealPresence 500 Software Update

Read http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro... from p 27

 

I'm lazy and hate to run around codecs with USB stick and press buttons on RC....

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It's impossible to lead us astray for we don't care even to choose the way.
Message 9 of 14
Occasional Advisor

Re: Polycom RealPresence 500 Software Update

Hello. I have new RPG500 with System Software 4.1.5- 180072

The device is placed in remote office. I want update firmware remotly. I have created HTTP server on Windows server 2008.

Put the server name "10.202.201.36/polycom" on the update section in WWW interface of the Polycom. When I press update the message appears "Unable to access server. Contact your system administrator for assistance." I have croscheecked that the www server is available for anonymous users. PLease help me to determine where can be problem.

Message 10 of 14