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Polycom RealPresence 500 Software Update

SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom RealPresence 500 Software Update

Hello Iorusqus,

welcome to the Polycom Community.

Your server is most likely setup incorrectly. 

 

The first file the system will attempt to get is /rseries/info.txt, followed by /rseries/platform/current/release.sig and /rseries/platform/current/release.txt

 

Can you verify that these files are on the server ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
lorusqus
Occasional Advisor

Re: Polycom RealPresence 500 Software Update

Hello Dear Steffen. Thank you for you prompt response on my question.

 

I have updated this POlycom via USB.

But can possibility to test on another RPG500. Because I will purchase several RPG500 this month and will need update via WWW server.

When I put the server address "10.202.201.36/bso" on the update section, should be displays like on the screenshot "P1"? The "polycom-gseries-release-5.1.2-320034.tar" shoud be unziped or this directory should contain only one file with *.tar file with firmware?
When the www server contain any files I see an error like on screenshot "P2.jpg"

 

SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom RealPresence 500 Software Update

Hello Iorusqus,

 

Apart from the protocol missing this looks ok. The files must be unzipped into the rseries sub directory.

 

You would only specify the root directory and the GroupSeries knows to look inside the rseries subdirectory.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 14
lorusqus
Occasional Advisor

Re: Polycom RealPresence 500 Software Update

hello, I have found the reason. My mistake.

 

According to the documentation:

To set up your web server as the update site: 1 Make sure that your server allows clients to download files with the following extensions:  .plcm  .txt  .sig

 

IIS 8.0 is not allow download .plcm and .sig. I have enable and fixed the server name for upgrade from IP_address to http://IP_address.

 

Now is working fine. Thank you!

 

Nikolay.

Message 14 of 14