Polycom RealPresence Centro Call dropping after 30m 40sec
We have a Polycom Real Presence Centro system in our office. After about 30min and 40seconds of being in a call we experience a video freeze. The call itself according to the web console is still active but the call itself stops all video and audio transmission. The call is being hosted on another provider, joinmyvideo.com,
This has only happened after an update to the system.
We have since rolledback all updates.
Factory reset the device
Manually updated back to last known "good firmware"
Mirrored settings from known "good hardware"
Updated and removed firewall
Attempted call on each firmware including factory firmware
Enabled /disabled h.323 and SIP
Tried different network locations
Sent IM's and attachments via conference.
We have also tried to manually adjust KAIntervals via polycom support media, api does not recognize the commands via telnet or SSH.