Polycom RealPresence Desktop - No Video from far end
Hello. I have a user who is having an issue with Polycom RPD. I have installed multiple versions between 3.1 and 3.9 and still have the same issue. The user can make a call but sees no far end video or video preview in settings, no matter which camera is chosen. I can see his video and hear audio from the other end, but he sees nothing. It is just dark gray in his video window.
Logs show a few errors of suspect.
[LoadCodecLib] LoadLibrary failed for SVCELib.dll, error = 0
[LoadCodecLib] LoadLibrary failed for video_decoder.dll, error = 0
fail to load back ground image, error=00000002
I'm thinking the software can't decode the video from the above .dll. However, I'm not sure how to fix it. Any advice you can give will be appreciated.