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Polycom RealPresence Desktop connection problem when using a web proxy

HenrikM
Occasional Visitor

Polycom RealPresence Desktop connection problem when using a web proxy

Hello,

a partner of our organization uses Polycom RealPresence Desktop. When we want to connect / join to the session the app loads and quits after a few seconds. A message appears telling me that the relying party is not reachable. I assume that this is caused by our web proxy which we use to connect to the internet.

Is there any support / information available to find out what is needed to use the app with a web proxy? I couldn't find anything yet.

Best regards

Henrik

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