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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-08-2017 01:21 AM

HP Recommended

HI,

 

I just download Polycom RealPresence Desktop into my laptop then try to connect on LAN its work fine both Audio & Video but when i try to call on my friend on his REAL IP only audio is receiving/sending not Video.

 

I also have Polycom RealPresense Group 300 same issue with that on LAN both audio & video working.

 

but when i try to connect it through LAN both audio and video working.

 

So i am in conclusion that some thing is blocking by my LAN by Router and Firewall.

 

Please help me what protocols and Ports i ask to my network administrator check for video

 

 

2 REPLIES 2

‎06-08-2017 01:54 AM

HP Recommended
Please check the FAQ in my signature

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-08-2017 09:55 PM

HP Recommended

Thanks for reply.

 

I just want to take help from community that problem is starts when we use NAT IP however with out NAT IP it works.

 

So i want to know from other members to share whether it Polycom RP 310 and Polycom Desktop work with NAT or not if yes then what speical arragments needs to configure overfirewall however we have an another equipment which is Polycom RP work fine over NAT IP.

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