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Polycom RealPresence Desktop

osama.mansoor
Occasional Contributor

Polycom RealPresence Desktop

HI,

 

I just download Polycom RealPresence Desktop into my laptop then try to connect on LAN its work fine both Audio & Video but when i try to call on my friend on his REAL IP only audio is receiving/sending not Video.

 

I also have Polycom RealPresense Group 300 same issue with that on LAN both audio & video working.

 

but when i try to connect it through LAN both audio and video working.

 

So i am in conclusion that some thing is blocking by my LAN by Router and Firewall.

 

Please help me what protocols and Ports i ask to my network administrator check for video

 

 

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom RealPresence Desktop

Please check the FAQ in my signature

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
osama.mansoor
Occasional Contributor

Re: Polycom RealPresence Desktop

Thanks for reply.

 

I just want to take help from community that problem is starts when we use NAT IP however with out NAT IP it works.

 

So i want to know from other members to share whether it Polycom RP 310 and Polycom Desktop work with NAT or not if yes then what speical arragments needs to configure overfirewall however we have an another equipment which is Polycom RP work fine over NAT IP.

Message 3 of 3