We have 4 polycom realpresence group 310s that all show green under diagnostics, however, when we attempt to join a Skype meeting via the polycom realpresence touch tablet, it errors out with a message of "Call Failed: Your call could not be completed. Please check the number and try the call again"
Hello @zhiller ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
For example, can a Skype for Business client, using the same account details, dial the same?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.