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Polycom RealPresence Group Series 310 [Software problem]

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Polycom RealPresence Group Series 310 [Software problem]

Hello.

During a factory reset, the RealPresence Group 310 series system displayed an error.

Now when i turn it on - it gives the message "loading please wait", then black screen and again message and again black screen...

When trying to run factory reset a few seconds flashes yellow and gives the same message and then black screen and again and again.

I read that it is possible to restore the firmware from the USB drive (article 16213 https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=16213&sliceId=1&...). But for all firmware versions from 4.1 to 6.2 on the page "activation of the site and one product" it is written "Available but not entitled".

Does this mean that without an additional license, I will not be able to restore the firmware to the version that was originally on the device? Or I can use sw_keys.txt with factory number to install any of the versions? Serial number 821644469A5DDP. Ship Date 2016-12-28. Warranty End Date 2018-01-27.

Is Answer: "A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract" from FAQ is no valid?

Thanks.

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Re: Polycom RealPresence Group Series 310 [Software problem]

"Or I can use sw_keys.txt with factory number to install any of the versions?"

Requests license for all versions (

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