• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-07-2016 12:38 AM

HP Recommended

G'day. I am guessing this problem could be 1 of 3 things.

1) My syntax is wrong.

2) Haven't properly configured the settings.

3) Using trial version.

 

I can join a VMR hosted by our branch office RealPresence device by using the syntax VMR_number@tiptvideo.telstra.com from a laptop running RealPresence desktop.

However if I attempt a point to point connection using TIPTphonenumber@tiptvideo.telstra.com the kind lady's voice advises me "You are not able to make this call, pls contact your administrator."

Quick note: RealPresence desktop is installed on a laptop which has an Internet connection and operating in the internal network.

 

Any ideas please?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.