Hello @Peter Gregan ,
Welcome to the Poly Community.
It would be of interest what Software version is being used and if this is a day one issue or only happened after a certain period. I am not aware if the Debut is even still sold so this may be something that happened after time or you only got the unit.
From our Video FAQ:
- Jun 21,2014 Question: Is there a way I can make a test call to a Polycom site?
Answer: Have a look at this post => here <=
- Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?
Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.
In addition check this FAQ post => here <= for more details and troubleshooting suggestions.
- Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?
Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.
In addition check this FAQ post => here <= for more details and troubleshooting suggestions.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
