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Polycom Serial Numbers & MAC addresses.

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Trusted Contributor

Polycom Serial Numbers & MAC addresses.

Hi all.

We're all familiar with the MAC address part of a Viewstation/VSX/HDX/RPG S#.  Does the CX range follow the same convention.

ie Does it always start with 00:E0:DB followed by the last 6 digits of the S# minus the last 2 identifiers?

 

Pete

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Moderator

Re: Polycom Serial Numbers & MAC addresses.

Which CX product line?

 

CX 5100 / 5500

 

CX 7000

 

CX 8000


Thanks.

Message 2 of 7
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Trusted Contributor

Re: Polycom Serial Numbers & MAC addresses.

Let's go with CX5100/5500 but I'm interested in all of them.  Pete

Message 3 of 7
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Polycom Employee & Community Manager

Re: Polycom Serial Numbers & MAC addresses.

Hello Pete,

nowhere near a CX7000 or CX8000 at present but the CX5100 and CX5500 should use 00e0db for the first three octets.


Not a rule of thumb and may change if we run out of these Mac's.

 

Example our new VVX 101 and VVX 201 phone who instead of 0004F2 now use 64167F as an example.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Honored Contributor

Re: Polycom Serial Numbers & MAC addresses.

Colleagues,

 

Having at the moment no CX devices in hands I need to know the format of CX series products.

At my knowledge the 14 digits format is used, if so let me know how last two symbols identify the device?

 

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Polycom Serial Numbers & MAC addresses.

Hello Mike,

Have a look here:

 

CX5500_Serial_MAC.PNG


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Honored Contributor

Re: Polycom Serial Numbers & MAC addresses.

Thanks!

 

So we begin:

 

CX5500 = DA

 

Lets continue!

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 7 of 7