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Polycom Text Content becomes blurry during point to point Call

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Occasional Contributor

Polycom Text Content becomes blurry during point to point Call

Hello,

I am a new member here and this is my first post.We have polycom  group 300 (Head Office) on one site and 500(Remote site) on the other site.We are having point to point video conference.The problem is that when the call is initiated,the content shared from remote site appears blurry to Head office and little delayed(content shown from remote site appears late on head office as compared to the audio discussion(In audio discussion they start to discuss about e.g. sales slide while headoffice users are still seeing purchase slide which had been discussed previously)).

The call statistics is also attached for review with file name HO for head office site and NRA for remote site.

On both sides we have CIRC connectivity.

1. Bandwidth : 5 Mbps on Head office and Remote Site both

2. Remote site uses 300 Polycom group series and Head office uses  500 Polycom group series

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Polycom Text Content becomes blurry during point to point Call

Hello ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

This includes the Software version used, what type of server is being used, Polycom Infrastructure used, type of content sharing used etc.

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

The first thing you should address is the packet loss. Please work with your network team on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom Text Content becomes blurry during point to point Call

Hello ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

This includes the Software version used, what type of server is being used, Polycom Infrastructure used, type of content sharing used etc.

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

The first thing you should address is the packet loss. Please work with your network team on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2