Plantronics + Polycom. Now together as Poly Logo

Polycom Text Content becomes blurry during point to point Call

SOLVED
Occasional Contributor

Polycom Text Content becomes blurry during point to point Call

Hello,

I am a new member here and this is my first post.We have polycom  group 300 (Head Office) on one site and 500(Remote site) on the other site.We are having point to point video conference.The problem is that when the call is initiated,the content shared from remote site appears blurry to Head office and little delayed(content shown from remote site appears late on head office as compared to the audio discussion(In audio discussion they start to discuss about e.g. sales slide while headoffice users are still seeing purchase slide which had been discussed previously)).

The call statistics is also attached for review with file name HO for head office site and NRA for remote site.

On both sides we have CIRC connectivity.

1. Bandwidth : 5 Mbps on Head office and Remote Site both

2. Remote site uses 300 Polycom group series and Head office uses  500 Polycom group series

 

 

 

 

 

1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom Text Content becomes blurry during point to point Call

Hello ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

This includes the Software version used, what type of server is being used, Polycom Infrastructure used, type of content sharing used etc.

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

The first thing you should address is the packet loss. Please work with your network team on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2