I am a new member here and this is my first post.We have polycom group 300 (Head Office) on one site and 500(Remote site) on the other site.We are having point to point video conference.The problem is that when the call is initiated,the content shared from remote site appears blurry to Head office and little delayed(content shown from remote site appears late on head office as compared to the audio discussion(In audio discussion they start to discuss about e.g. sales slide while headoffice users are still seeing purchase slide which had been discussed previously)).
The call statistics is also attached for review with file name HO for head office site and NRA for remote site.
On both sides we have CIRC connectivity.
1. Bandwidth : 5 Mbps on Head office and Remote Site both
2. Remote site uses 300 Polycom group series and Head office uses 500 Polycom group series
Solved! Go to Solution.
welcome to the Polycom Community.
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This includes the Software version used, what type of server is being used, Polycom Infrastructure used, type of content sharing used etc.
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The first thing you should address is the packet loss. Please work with your network team on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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