I tried upgrading the Polycom Touch Panel for a Group Series 500, but the Touch does not see the USB Stick.
I have tried using multiple memory sticks to confirm that is not the issue. I have also done a factory reset on the Touch Panel but I'm still unable to update the Operating Software using a USB Stick.
Current Version on the Touch Panel and Codec: 6.1.4-400053
Operating Software: 2.0.0-198
Error I'm getting on the Touch Panel when it restarts: Required Platform version: 2.1.4-268 not available.
Anyone else have a simmilar issue?
Thanks for your question.
1) Download the compatible touch panel software for your GS version from here :
2) Do a manual upload of the Touch panel software on the GS unit :
And then manually pair the touch panel with the GS unit . This will give you a pop up on the touch panel to upgrade the software and the software will be pulled from the GS unit.
Hope this helps!