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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-11-2015 06:37 AM

HP Recommended

Hello! I can not connect  the PTC to the Group 500.  PTC and Group 500 connected to a single switch. Set static IP-address. Version GROUP 500 and PTC - 4.1.5. In the "IP Address or Host Name" write IP address. Click "Connect". Title issued a message "Unable to connect to the device."
Tell me what could be the problem?

5 REPLIES 5

‎03-12-2015 01:30 AM

HP Recommended

I guess you use the unencrypted (Russian) version of RP Group. If so you need to upgrade your RPG as well as PTC to ver 4.2.

RPG Release Notes ver. 4.2 states:

...................

Polycom Touch Control with Unencrypted Media Streams
This software release allows Polycom Touch Control to pair with, and to control, any regional-specific
RealPresence Group system with unique encryption requirements. There is no change in behavior for
systems that already support the Polycom Touch Control.

..................

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‎03-12-2015 02:08 AM

HP Recommended
Thanks for the answer!
I know that in version 4.2, this problem is solved. But I unfortunately ended service and I can not update to the correct version of the codec.
Can I connect to the codec using PTC what some version 4.0.0 to 4.1.5. Such as version 4.1.3.2?
And actually question if it can not, then why in the documentation about this is written.
Thank you!
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‎03-12-2015 02:58 AM

HP Recommended
@Vitaly_ASA wrote:
...
Can I connect to the codec using PTC what some version 4.0.0 to 4.1.5. Such as version 4.1.3.2?
...

 

No, you can't, the feature was introduced in v. 4.2.

 

@Vitaly_ASA wrote:
...
And actually question if it can not, then why in the documentation about this is written.
...

A rhetorical question...

 

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‎03-12-2015 06:16 AM

HP Recommended

Hello Vitaly_ASA,

welcome to the Polycom Community.

Your Polycom reseller should be able to provide you with the custom-4.1.3_01_ft-190025_Rus.7z version.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-13-2015 01:34 AM

HP Recommended

Thanks for the answer! I asked for this version in the Moscow office of Polycom, but they could not find this version. Could provide a link to download this version.
Thank you!

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