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Polycom Touch control

CTaba
Frequent Visitor

Polycom Touch control

Hi,

 

I have two PTC V4.1.5-201 and paring with GS500 V4.1.5-180072.

Frequently, the user can not control it, he can not hang up a call and access to the directory.

We need to retsart the PTC to resolve this problem.

 

Can yous please help me.

 

Ctaba

 
 
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1 REPLY 1
Artemov
Occasional Advisor

Re: Polycom Touch control

Hi.

I had same problem with TouchControl paring with Real Presense 500.

The cause was the RealPresense before NAT gate.

And we've found the simplest solution - joining RP and TC into same network. That solved our problem.

Message 2 of 2