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05-09-2016 09:08 AM
is there a software update or is one planned, that would allow for a higher quality camera than the Logitech C930e? it would be great to be able to use something like the Logitech PTZ Pro to enable zoom and pan capabilities.
thanks
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05-09-2016 09:34 AM
Hello Arden,
welcome to the Polycom Community.
At present the C930e is the only supported camera for the RealPresence Trio and due lack of NDA via the community I am unable to discuss any future plans.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-09-2016 09:34 AM
Hello Arden,
welcome to the Polycom Community.
At present the C930e is the only supported camera for the RealPresence Trio and due lack of NDA via the community I am unable to discuss any future plans.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-09-2016 11:21 PM
Hello Arden,
If you provide me with your full contact details via the community mail I can forward this to a Polycom sales engineer as they can discuss options with you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-18-2017 06:48 AM
Hello Andreas,
welcome to the Polycom Community.
Same answer as before.
I get a local colleague to contact you directly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-24-2017 07:45 AM
The Trio 8800 now lists support for a 1080p30 12x zoom MPTZ camera starting Q4 2017. Will this be the Polycom EagleEye MSR Camera 12x Zoom? Or the Logitech PTZ Pro? (The Logitech PTZ Pro 2 only has 10x zoom so i guess it wont be that one)
10-24-2017 07:55 AM
Hello Cloudseeds,
welcome to the Polycom Community.
We are unable to talk or discuss unreleased products or software versions or new versions of both.
Please work with a Polycom reseller on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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