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Polycom VSX series BACK TO BACK SUPPORT

rajesh kr.
Occasional Advisor

Polycom VSX series BACK TO BACK SUPPORT

Dear Sir,

 

We have two Polycom Video Conferecing system which serial number are below:

 

1. Polycom VC VSX 7800 Sr. No.        82062806BC62B9

2. Polycom VSX 7000e (128) Sr. No.  8208410A4BBFB9

We want, above VC back to back with Polycom, please suggest to us.

 

Is Polycom giving back to back support for this model ? 

 

 

Thanks,

 

Rajesh Kr.

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VSX series BACK TO BACK SUPPORT

Hello Rajesh Kr.,

welcome back to the Polycom Community.

The:

 

  1. Polycom VSX 7000e (128) Sr. No.  8208410A4BBFB9 is from back in 28/10/2008
  2. Polycom VC VSX 7800 Sr. No.        82062806BC62B9 is back from 25/07/2006

I am unsure if there are any Indian Polycom resellers offering support on this but please find one => here <=


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
rajesh kr.
Occasional Advisor

Re: Polycom VSX series BACK TO BACK SUPPORT

Dear Sir,

 

We have contact to some reseller and other polycom authorised resources but they are saying back to back not possible so we want from your end, IS BACK TO BACK is possible from Polycom if we direct contact to Polycom.

 

 

 

Thanking you,

 

Rajesh Kr.

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VSX series BACK TO BACK SUPPORT

Hello Rajesh Kr.,

I am not familiar with the term back to back and again you are asking for support for two endpoints that are nearly 11 and 9 years old.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4