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Polycom X30 Teams-meetings on Poly TC8

Rickerddd
Occasional Visitor

Polycom X30 Teams-meetings on Poly TC8

Hi all,

 

I'm new here and I have 2 small questions about our Polycom X30 with a Poly TC8.

I've setup a room mailbox in Office 365 and configured the Polycom X30 with that calendar. This is working properly when I schedule a Teams-meeting in Outlook with that mailbox.

 

It seems that the Poly TC8 is not displaying all my meetings. For example: I've created 2 Teams-meetings today which are displaying correctly and some other meetings the coming week. I also created a Teams meeting on January 13, 2022, but it is not displayed on the Poly TC8.

 

So my questions are:

 

1. How many meetings can be displayed on a Poly TC8?

2. Why are not all meetings displayed on the Poly TC8 display?

 

Looking forward hearing from you all.

 

Many thanks in advanced.

 

Best regards,

Rick

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom X30 Teams-meetings on Poly TC8

Hello @Rickerddd ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Rickerddd
Occasional Visitor

Re: Polycom X30 Teams-meetings on Poly TC8

Thanks for your reply @SteffenBaierUK.

 

I will add some more information below.

 

Polycom Studio X30 with software version 3.9.0-358026

Serial Number: 8L204558750DFC

MAC Address: 00:e0:db:58:75:0d

-----------------------------------------------------------------------------

Poly TC8 with software version 3.9.0-210608

Serial Number: 8L202554F680FD

MAC Address: 00:e0:db:54:f6:80


Provider: Poly

Platform: Microsoft Teams


The issue is since today, because I haven't seen it earlier. No software upgrade.

 

Hopefully this is enough information.

 

Thanks.

 

Best regards,

Rick

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom X30 Teams-meetings on Poly TC8

Hello @Rickerddd ,

 

What do you mean by the issue is since today? Did you just install this unit? The software 3.9.0 was only released recently and I can see the unit was sold back in April.

 

I also assume this is using the Poly RealConnect service for Teams as you have not provided this information either so all us volunteers need to guess this.

 

I suggest you work with our support team in your region so they can collect all the required details from you and check this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Rickerddd
Occasional Visitor

Re: Polycom X30 Teams-meetings on Poly TC8

Hello Steffen,

 

Yes, we are using the Poly RealConnect service for Teams.

 

I've been testing the Polycom X30 since last Thursday and I've noticed that some meetings don't show up on the Poly TC8.

 

Best regards,

Rick

Message 5 of 5