Past few days when we connect two or more Multipoint sites from Our Polycom, randomly Polycom abruptly reboots and all sessions get disconnected.
Below is the Polycom information
RealPresence Group 500
System Software : Release - 188.8.131.52-70908
Any Suggestion's and help
I am also attaching latest logs
Hello @osama.mansoor ,
welcome back to the Polycom Community.
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Looking into the attached logs I can see tombstones so this would require Support analysis.
In addition I can see a lot of packet loss but not knowing any timelines around the issue or the exact call scenario it is hard to tell.
Looking up the serial 8212420E17E3CV I can see the unit was sold via First Video Communications FZ-LLC back in 11/12/2012
You are running a very old software as well so I would suggest to upgrade to 4.3.x or 4.3.x or 4.1.x or if not possible or missing entitlement at least to 184.108.40.206
If this all fails a Support Ticket needs to be raised.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Yes it was purchased in 2013
Still we have no support of it that's the one reason i want to fix it my self with the help of community members.
Actually packet loss is not a primary a issue the core issue is abruptly reboot while connecting with more multipoint sites.