Hello @osama.mansoor ,
welcome back to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
- Provide the exact Software Version and Model of your Polycom Device
- Provide the Call Platform (aka openSIP, Lync,H.323, Skype for Business)
- Additional Polycom Infrastructure (RPRM,DMA,CMA,RMX/RPCS)
- If possible provide the Serial of the device so we can look up the history of the device
- Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
- For questions around Support please check here
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Looking into the attached logs I can see tombstones so this would require Support analysis.
In addition I can see a lot of packet loss but not knowing any timelines around the issue or the exact call scenario it is hard to tell.
Looking up the serial 8212420E17E3CV I can see the unit was sold via First Video Communications FZ-LLC back in 11/12/2012
You are running a very old software as well so I would suggest to upgrade to 4.3.x or 4.3.x or 4.1.x or if not possible or missing entitlement at least to 4.0.2.2
If this all fails a Support Ticket needs to be raised.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check
here Please also ensure you always check the
VoIP ,
Video Endpoint ,
Skype for Business ,
PSTN or
RPM FAQ's
Please remember, if you see a post that helped you , and it answers your question, please mark it as an
"Accept as Solution".
The title
Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
personal experience and
does not reflect the opinion or view of my employer.
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