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Polycom group 500 call to Cisco webex only Audio

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Polycom group 500 call to Cisco webex only Audio

Hi ... 

      I have a polycom Group 500 , through which im dialing an ip address of Cisco webex cloud for joining a meeting room with a meeting ID. Iam a to join the meeting room but there is only audio . Video of both party not being transmitted. One side its a laptop/mobile webex client.

Please help.

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